Protecting your personal information is a priority. This document clearly describes how we handle the data you share with us, what measures we take to secure it, and what rights you have.
Data collection
When you use our services, we process various categories of data. This includes identity and contact details (such as name, address, date of birth, and email address), transaction data (history of payments and deposits), technical device data (such as IP address and browser type), and all communication you have with our customer service. This information is provided directly by you or automatically collected during your interactions with the platform.
Legal Grounds
We process your data exclusively when there is a legal basis for doing so. This includes the necessity to perform a contract with you (such as managing your account), complying with legal obligations (such as age verification and fraud prevention), our legitimate business interests (such as improving our systems), or based on your explicit consent.
How we use your data
The collected information is used to create and manage your account, facilitate secure financial transactions, and provide effective customer support. Additionally, we use anonymized data to analyze the overall performance of the platform. If you have given consent for this, we may also use your contact details to inform you about relevant offers and updates.
Data retention period
We do not retain your data longer than strictly necessary for the purposes for which it was collected. However, data relating to transactions and account verification may be retained longer to comply with legal accounting and compliance requirements applicable in the Netherlands.
Information Sharing
To offer our services safely and efficiently, we collaborate with external service providers. This includes payment processors, IT infrastructure partners, and fraud prevention agencies. These parties act as processors and may only use your data according to our strict instructions. We do not sell your data to third parties for their own commercial purposes under any circumstances.
International data transfer
As we may use cloud infrastructure, data may be processed outside the European Economic Area (EEA). In such cases, we provide appropriate safeguards, such as legally approved model contract clauses, to ensure your information is protected to the same high standards.
Security measures
We maintain reasonable and current security standards to prevent unauthorized access, loss, or alteration of your data. This includes, among other things, encryption of data traffic, strict access controls for personnel, and regular audits of our systems. Nevertheless, we point out that no digital transmission over the internet can offer an absolute guarantee of infallibility.
Your privacy rights
As a user, you have various rights regarding your data. You have the right to access the information we hold about you, as well as the right to have inaccuracies corrected. Under certain conditions, you can request the deletion of your data, object to specific processing, or request your data in a structured format.
Contact us about privacy
Do you have questions about this policy or wish to exercise your rights? Please contact our dedicated support team via: betnflix_support@gmail.com. We strive to handle all requests carefully and within the legally prescribed timeframes.
Policy updates
This policy may be revised to continue complying with new legislation or operational processes. The most recent version is always available on this page. We advise you to check this statement periodically.