The platform is intended solely as a form of recreational entertainment. We place great importance on our users participating in the offered services in a safe and controlled manner, with the prevention of problematic gambling behavior being central.
Age Limit and Protection of Minors
Our services are strictly prohibited for persons under 18 years of age. We conduct extensive identity and age checks during registration. To prevent minors within your household from accessing our platform, we strongly advise using filter software and securely storing your login details on shared devices.
Our vision on safe play
Gambling inherently involves financial risk and should never be considered a method for repaying debts, generating a fixed income, or escaping emotional problems. We encourage all our users to only play with money they can afford to lose and to take regular breaks.
Tools for players
To help you maintain control, we offer various proactive tools that you can configure directly in your account:
Deposit and loss limits
You can set restrictions on the amount you can deposit per day, week, or month. Additionally, you can set a ceiling for the maximum amount you are allowed to lose within a specific period. Lowering a limit takes immediate effect, while an increase is only implemented after a mandatory reflection period.
Session and time limits
Time limits allow you to determine how long you can remain logged in continuously. Once your set time has elapsed, you will be automatically logged out to enforce a considered break.
Cool-off Periods and Self-Exclusion
If you need a break, you can set a temporary cool-off period ranging from a few days to weeks. If you require stronger measures, you can opt for full self-exclusion. During this set period, we will block your account and you will no longer receive marketing material from us.
Recognizing Warning Signs
It is essential to objectively assess your own gambling behavior. Possible signs of loss of control include structurally trying to recoup previous losses, playing with money intended for fixed expenses, hiding gambling behavior from loved ones, or experiencing stress and irritation when unable to play.
Seeking professional help
If you suspect that your gambling behavior or that of a loved one is taking on problematic forms, we strongly recommend seeking external, professional help. In the Netherlands, various specialized and independent support organizations are available free of charge, offering anonymous support and guidance.
Monitoring and Training
Our customer service representatives receive specific training to identify signs of problematic gambling behavior and to handle them in an adequate, supportive manner. While we make reasonable efforts to monitor risky behavior, the ultimate responsibility for using the platform lies with the user.
Changes to this policy
We continuously evaluate this policy and may adapt it to continue meeting the highest standards of consumer protection. Changes to these guidelines will be communicated via the platform.